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International Horse Supply BBB Business Review

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Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If there is a manufacturer defect and you are not satisfied, arrangments must be made with International Horse Supply for return or exchange within 7 days of receipt. All products must be returned in same crate or box shipped in. All products to be returned must be carefully repackaged in their original packing. Customer is responsible for items that are ordered incorrectly online. We will be happy to replace the incorrect item once we receive the incorrect item back or customer agrees to recharge the new item. We will be happy to credit back incorrect item on customers charge card once we have received and inspected the item. We reserve the right to charge a restocking fee of 20%. We will not refund any handling charges. Shipping dates are estimates only. We are not responsible for any delay in shipping to or from the carrier. Delays in shipping from International Horse Supply will not constitute a refund on the part of the customer. If an item is broken or damaged in shipping, notification must be received within 24 hrs of item delivery and replacement parts will be sent if applicable. Customers are responsible to pay return shipping charges and shipping insurance on items unless otherwise agreed upon by International Horse Supply. Order cancellations are accepted at 24 hrs for a full refund on amount purchased. After 24 hrs customer is responsible for 1/2 the total purchase (not including shipping/handling charges). International Horse Supply is not responsible for items that are on back order. We will notify you within 48 hrs if your item(s) are on back order. We will not give credit for used or damaged items that are seeking credit for any reason. Unless otherwise agreed upon by International Horse Supply.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.